Terms & Conditions of Reservation

Please be sure to read the following information which will help you reserve your excursion. Excursions cannot be reserved unless you agree to the Terms found below. The following Terms are a comprehensive explanation of use of this website as well as the method of how reservations are received, confirmed as well as refunded in case of inclement weather cancellations or Ships not arriving into Port.

A section has been added under various Terms in order to explain the reasons behind some Terms, if you require additional information please click on the bolded writing which will open a side window for an explanation behind our rules. Even though the explanations are not vital they will help with your understanding of why rules have to be created in order to be fair to all participants involved. Questions you may have may be e-mailed to us prior to reserving your excursion by CLICKING HERE.

Information Sent to our Website by Client

Injury, loss of items, tardiness

Reservation Requests

Availability Notices

Deposits and Reservation E-mails

Excursion Cancellation

Tentative Reservations

Excursion Refund Information

Cancelled Excursions Information

El Tucan de Costa Maya S.A. de C.V. (Company), www.tucancostamaya.com, will not be held responsible for any wrong or omissions stated by reserved party (Purchaser), we assume no responsibility for incorrect dates, times, e-mail addresses, or any other incorrect information provided to us by reserving party (Purchaser). Excursions are reserved "as is" on the date and times requested by "users" of our website. Replies or Confirmations not received are due to incorrect e-mail addresse(s) placed on our Reservation Forms by the "Purchaser", please return to our website and resubmit request in case of no response to submitted request(s).

El Tucan de Costa Maya S.A. de C.V. will not be held responsible for injuries, death, loss of personal effects, or late arrival of the "Purchaser" to the pre-reserved excursion(s).

Excursion(s) availability requests sent from Website "users" to El Tucan de Costa Maya S.A. de C. V. does not constitute a "booked" reservation. El Tucan de Costa Maya will e-mail an availability report following an availability request to the e-mail address provided by requesting party. A confirmed reservation form will be sent to the purchaser stating availability being present for the requested number of people and dates.

Availability is transmitted as current availability, El Tucan de Costa Maya will not be held responsible if the requested excursion is no longer available by the time a Credit Card Deposit is received to secure the reservation. A valid major credit card will be needed to confirm any reservation on our reservation system.

Once a credit card deposit for the excursion(s) is received for the excursion, excursion deposits will be automatically processed to reserve/guarantee seating on the requested excursion. E-mail confirmations for the selected excursion will be sent to purchaser(s) by El Tucan de Costa Maya (unless otherwise noted) within 2 business days. Confirmations will state: Type of excursion reserved, number of passengers, deposit placed for the excursion, money due to Operator at time of excursion, detailed directions for pickup, excursion or relevant excursion information. E-mail confirmations sent by El Tucan de Costa Maya for reserved excursions must be printed and presented to the Operator(s) at time of excursion. E-mail Confirmation(s) to be printed by the "purchaser" for the reserved excursion(s) will clearly state:

"Name of Excursion" Confirmed Reservation
---- PLEASE PRINT ----

in the "subject line" of the E-mail Confirmation.

Cancellations are honored two weeks prior to your reserved excursion. Cancellations requests must be submitted in writing by replying to the original E-Mail Confirmation sent to reserved party e-mail address. If cancellations are not received two weeks or more prior to the reserve excursion the full charge for the excursion will be charged on the "Purchaser" credit card. Cancellations due to "illness" at time of excursion require a certified medical certificate from your Ship's doctor which can be faxed to our office or presented at time of excursion by participating group members in order to deviate form full excursion charges, deposits are non-refundable.

Tentative Reservations ARE NOT ACCEPTED BY OUR COMPANY. Deposits are not refunded due to client cancellations. Deposits are kept on credit to be used for a period of 1 year from deposit payment date to be used as excursion deposits in any of our serviced Ports.

Deposits are fully refunded if "Purchaser's" Cruise Ship cannot come into the Port due to inclement weather, if the excursion cannot take place due to inclement weather, if the Operator of the reserved excursion cannot operate the excursion due to inclement weather or due to excursion Operator cancellation. Operator(s) reserves the right to determine if the excursion has to be cancelled due to any reason. El Tucan de Costa Maya must be notified, in writing, within 2 weeks (14 Days) of cancelled excursion due to weather or operator cancellation in order to obtain a full deposit refund. Notifications must be sent to El Tucan de Costa Maya by replying to the original E-Mail Excursion Confirmation sent to the reserved parties E-mail address at time of confirmation, refunds will not be honored without a sent copy of original confirmation. The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds will not be processed if the Credit Card used for the initial deposit is expired or invalid at time of refund.

The Port of Costa Maya is located in close proximity of all of our excursions, a typical transportation time is approximately 10 minutes from the Port to the Excursion reserved. In case of an early arrival or late arrival of your Ship, reserved passengers must make their way to the meeting area regardless of times stated in the reservation where our Guide(s) will be meeting all reserved passengers for the excursion. Cruise Liners Excursions cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please make your way to the meeting area in order to ensure excursions are also cancelled by our Guides. Cruise Liners changed arrival date will not cancel your excursion, excursions will be moved to the changed arrival date, please make your way to the excursion, our Guides will be there to greet you.