Home
Terms & Conditions
Frequently Ask Questions - El Tucan De Costa Maya

 

Q. Where do your tours depart from?
A. All of our tour depart from our office in the village of Mahahual. There is a shuttle that is operated by the port or a local taxi that will take you into the village. From the drop off point our office is only 2 blocks south. When you place your reservations you will receive a detailed instruction page and map.

Q. Is there a charge for the shuttle to town?
A. Yes there is a $3.00 USD p/p fee with the shuttle or the taxi.

Q. Why don´t you pick us up at the pier?
A. The port at Costa Maya is a private port, they have there own transportation company and only that company may leave the port with passengers.

Q. Can I just take a taxi for my party?
A. Yes, there is now a taxi station just outside the main gates of the port.

Q. Can I walk to town?
A. Yes, it is about 2 1/2 miles from the port to our office.

Q. What forms of payment do you except?
A. We use PayPal as our on-line payment system, this allows use to except many forms of payment in a safe, easy, and fast environment. Not familiar with PayPal Click Here to go to there site and check them out.
We now accept Visa and Master Cards in our office!

Q. Do I have to pay in full when I reserve on-line?
A. No, for those that would like to pay in full with there credit card. We send an invoice for the full price. No need to worry about rounding up the cash when you are in port.
For those that only want to pay a deposit, We send you an invoice for the required 20% deposit. With the balance being due at the port on the day of your tour. At the port we accept cash and travelers checks only, no credit cards. Exact change please.

Q. What if my ship does not dock or the weather is bad on the day of my tour?
A. If for any reason your ship does not dock you will receive a full refund with in 72 hours of your refund request.
 If your ship docks late your to will be re scheduled if time permits. Please proceed to our check in booth as soon as you disembark.
 In the event that we cancel the tour due to bad weather you will also receive a full refund. See refund policy

 

 

 

 

 

 

 

 

 

 

 

We accept PayPal as our online payment system.
Sign up for PayPal and start accepting credit card payments instantly.


Contact | Feedback | Tell a Friend | News Letter
Copyright © 2004 - 2007 El Tucan de Costa Maya S.A. de C.V.

 

 

Website Design & Administration by Services Costa Maya

 


WE REFUND We guarantee a full refund of your Costa Maya Excursion deposit if your ship does not come into port due to inclement weather.

 Custom tours for the same price you will pay for a big impersonal bus - large and small groups.

 We arrange tours for any special request.

  All guides are multi-lingual.

All of our guides are INAH certified.

We own our own vans and vehicles so we can maintain the equipment quality.

 All vans are fully insured.

Rental equipment for water activities.

  Shore excursions of all types.

Transports and transfers anywhere in the Costa Maya and Riviera Maya.

Other services available soon!

 Don´t see it here? Just ask and we will make it for you.

To reserve a tour or car in advance or to ask more information, call:

General Manager
MX 01-983-12-3-14-36

Reservations & Information
The USA numbers are transferred to ring in Mexico, please stay on the line a little extra time.
(541) 359-2903 USA
(407) 583-4246 USA
(562) 916-3133 USA
(983) 836-8147 MX

Assistance when you are in port at Costa Maya
(983) 114-5971 MX

Questions? Email us at info@tucancostamaya.com or use our convenient webform !

Travel Agents
 Be part of the newest and fastest growing destination area in México Costa Maya.
We offer an affiliate program to all agents and agencies.
Contact our sale manger Diego Gomez today and start booking tours tomorrow!
Diego@TucanCostaMaya.com